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rates, 102
burnout, 85
case study, ix, 9, 12-207
background of, 12
GWI organizational chart, 13
organizational structure in, 12-13, 16-17,96
project manager selection, 17-19
proposal, 13-14
work breakdown structure, 201-207
CA-Superproject, 191
checkpoint review meetings, 132-133
agenda example, 133
definition of, 132
checksheets, 155-156
definition of, 155
example, 156
classical vs. behavioral approaches, 6-7
close (phase of project management), 6
closure, 6, 175-182
lessons learned, 176-179
recognition and rewards, 179-180
releasing people, 179
component (risk), 108
concept phase, 8
conflict resolution, 139-140
constraint dates, 75
consultants, 43, 87-88
definition of, 43
steps, 87-88
contingency planning, 171-172
definitions of, 171-172
example, 172
contract employees, 43
control, 6
control charts, 155-156, 158
definition of, 155-156
example, 158
control (phase of project management), 6
controlling risk, 6, 109
core team, 62
critical path, 78
definition of, 78
example of, 78
data compilation, 162
Decide-X, 39
decision-making, 168
define (phase of project management), 6
difficult people, 140
direct vs. indirect costs, 101
documentation, 112-130
flowcharts, 117-118
forms, 118-122
history files, 125-126
memos, 123-124
newsletters, 124-125
procedures, 112-117
project library, 128
project manual, 126-128
reports, 122-123
earned value, 148-151
actual cost of work performed, 149
budgeted cost of work performed, 149
budgeted cost of work scheduled, 149
calculations, 149-151
definition of, 148
e-mail, 195
estimating, 63-70
benefits and challenges, 63
factors to consider, 69-70
obtaining, 68
reevaluating, 67
types of, 64-69
feedback loop, 11
finish-to-finish, 73-74
definition of, 73
example, 74
finish-to-start, 72-73
definition of, 72
example of, 73
fishbone chart, 161
fixed vs. variable costs, 101
float, 78-79
definition of, 78
example of, 78
types of, 78-79
flowcharts, 117-118
advantages of, 117
data flow example, 120
flow of control example, 119
pointers, 118
steps in creating, 119
forms, 119-122
guidelines for preparing, 121
qualities, 119
formulation phase, 8
forward pass, 75-76
definition of, 76
example of, 76
free float, 78-79
Gantt chart, 79-81
global efficiency factor (GEF), 64-65
groupware computing, 192
Hawthorne effect, 146
Herzberg, Frederick, 34
hierarchy of needs (Maslow), 35, 137
histograms, 83-87
definition of, 83
example of, 84, 85, 87, 90
leveled, 85
leveling, 86-87
unleveled, 84, 87
history files, 126
definition of, 126
requirements for maintaining, 126
steps for setting up, 126
implementation phase, 8
installation phase, 8
interpersonal skills, 136-140
active listening, 136-137
conflict handling, 139-140
people reading, 137-139
interviewing, 48
principles, 48
structured, 48
unstructured, 48
job enlargement, 36
job enrichment, 36
job rotation, 36
lag, 73
lead (phase of project management), 4
leadership, 22-27
conceptual understanding of, 22-24
factors that determine, 26
vs. management, 25
reasons for lack of, 24-26
theories of, 26
lessons-learned document, 176-179
advantages of, 176
definition of, 176
developing, 177, 179
outline of, 177
letter request, 14
management reserve, 100
managing project changes, 166-174
approved request form, 167
corrective-action challenges, 169-170
replanning, 170-171
requirements, 166-167
types of changes, 168-169
Maslow, Abraham, 35, 137
matrix structure, 16-17, 94-95
McClelland, David, 35
McGregor, Douglas, 35
mean,159,162
calculation of, 162
definition of, 159
median, 159, 162
calculation of, 162
definition of, 159
meetings, 132-134
agendas, 133-134
rules of conduct, 134
types of, 132
memos, 123-124
advantages of, 123
example of, 124
methodologies, 190
metrics, 152-165
actions for collecting data, 152-153
categories of, 152
steps in data collection and analysis, 153-162
Michigan studies, 35-36
Microsoft Project for Windows, 191
milestone bar chart, 80
definition of, 80
example of, 80
mobile computing, 44, 191
mode, 159, 162
calculation of, 162
definition of, 159
monitoring, 146
Monte Carlo for Primavera, 192
motivation, 34-38
by delegation, 36
by job enlargement, 36
by job enrichment, 36
by job rotation, 36
by participation, 36-37
by personal goal attainment, 37
by personality/task match, 37
by recognition, 37
by stretching, 38
theories of, 34-36
to enhance performance and participation, 34-38
Myers-Briggs type indicator, 137
n Ach theory (McClelland), 35
negotiating, 49
network diagram, 71-79
advantages of, 71
bad signs of, 72
definition of, 71
example of, 72
logic change example of, 89
other types of, 79-81
relationships/dependencies in, 72
newsletters, 124-125
advantages of, 124
distribution methods for, 125
issues in, 124-125
topics of, 125
organize (phase of project management), 6
outsourcing, 89
definition of, 89
steps in, 89
overtime, 85
Pareto charts, 155-156
definition of, 155
example of, 156
participation, 36
PDCA cycle, 154
performance assessment
assessment, 146-151
data validity and reliability, 145-146
methods of collection, 144
prerequisites, 144
personal behavior theorists, 26
personal goal attainment, 37
PERT. See program evaluation and review technique.
plan (phase of project management), 6
precedence diagramming method, 79
presentations, 134-136
types of, 135
steps in, 135-136
Primavera Project Planner, 191
probability (risk), 108
problem solving, 171
procedures, 112-117
definition of, 112
examples of, 114-117
key insights for preparing, 121
requirements in, 113
steps in, 113, 116-117
procedural formats, 113-117
item-by-item format, 113, 117
narrative format, 113-114
playscript format, 113, 116
sequential format, 113, 115
product breakdown structure, 59
productivity adjustment percent (PAP), 65
program evaluation and review technique (PERT), 66-69
benefits of, 67
calculation of, 66-67
key points of, 68-69
project, 4, 7-9, 90, 175-176, 178, 180-181
acceleration of, 90
definition of, 4
guidelines for the future, 180-181
information systems projects, 178
phases of, 7-9
reasons for success or failure of, 9-10,175-176
project announcement, 53-54
example of, 54
purposes of, 53-54
project library, 128
definition of, 128
steps of, 128
project management, 4-6, 10
classical vs. behavioral approaches, 6-7,10
definition of, 4
functions of, 4-7
introducing, 5
phases of, 8-9
project manager, 16, 18-20
characteristics of, 19
powers of, 20
skills of, 18-19
types of, 16
project manual, 126-128
advantages of, 127
steps in compiling, 127
table of contents example, 128
project office, 131-132
Project Scheduler 7 for Windows, 191
proposals, 13-14
components of, 13-14
types of, 14
quartiles, 160-161, 164
Questions for Getting Started
automated project management, 198-199
budget and costs, 104-105
case study, 21
change management, 173-174
closure, 181-182
documentation, 129-130
estimating, 70
interactions, 141-142
metrics, 163-165
resource allocation, 91
risk management, 111
scheduling, 81
statement of work and project announcement, 54-55
team organization, 99
tracking and monitoring, 151
vision and motivation, 45
work breakdown structure, 61-62
Rank-It, 192
recurring vs. nonrecurring costs, 101
regular vs. overtime rates, 102
reliability of data, 145-146
replanning, 170-171
prerequisites for, 170-171
reasons for, 170
reports, 122-123
characteristics of, 122
example of, 122
steps in, 123
request for information, 14
request for proposal, 14
resource allocation, 82-91
heuristics for, 83
histograms for, 83-85
level loading in, 84
steps in, 82-86
Results Management, 191
risk management, 106-111
categories of risk, 108
factors that increase risk exposure, 107
four-step process of, 106-107
key concepts in, 108-109
qualitative approach in, 109
quantitative approach in, 109
risk acceptance, 109
risk adaptation, 110
risk analysis, 106
risk avoidance, 110
risk control, 106
risk identification, 106
risk reporting, 106, 110
risk transfer, 110
ways to handle risk, 109-110
Risk+, 192
risk reporting, 106, 110
definition of, 106
example of, 110
roll-up bar chart, 79-80
definition of, 79
example of, 80
scattergrams, 155, 157
definition of, 155
example of, 157
scheduling, 71-81
definition of, 71
duration/flowtime in, 71, 73
group participation in, 77
logic of, 71
reasons for not doing, 74
resources for, 71
scope of, 71
tasks of, 71
time factor in, 71
scientific wildly assumed guess (SWAG), 64
scientific management (Taylor), 34
self-directed work teams, 98
situational contingency theorists, 26
social style matrix, 138
software (project management), 191
software (risk management), 192
staff meetings, 132, 134
agenda for, 132, 134
definition of, 132
standard deviation, 159-160, 163
calculation of, 163
definition of, 159-160
start-to-start, 73
definition of, 73
example of, 73
statement of work/statement of understanding, 46-53
answers to five W™s, 47
definition of, 47
example of, 50-52
flowchart of, 53
information contained in, 47
introduction for draft of, 48
outline of, 47-48
section descriptions and purposes of, 48-53
status data, 143-145
status review, 132-133
agenda example, 133
definition of, 132
sustaining phase, 8
SWAT teams, 97-98
task breakdown structure, 59
task force structure, 17, 93-94
Taylor, Frederick, 34
team building, 38-42
characteristics of, 40-42
style of, 39
team diversity, 42-43
team organization, 92-99
preliminary requirements of, 92-93
self-directed work teams, 98
SWAT team, 97-98
types of structure in, 93-95
virtual teams, 95, 97
telecommuting, 44, 189-190
Theory X and Y (McGregor), 35
threat (risk), 108
three-point estimating technique. See
program evaluation and review
technique.

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